Reimbursement process
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      1. Ohio ACE help center
      2. For Parents and Guardians
      3. Reimbursement process

      Best practices for submitting a claim

      Understand what information is crucial for a claim to be approved.

      Submitting a claim for reimbursement only takes a few moments, but if any information is missing or incorrect, that can lead to your claim being rejected.  Below are some useful tips and best practices when submitting a claim.

      • For Claims that are submitted for reimbursing the Parent/Guardian upload a proper receipt that contains all of the following information
        • Name of person that purchased the service or good 
          • If possible, the name of the child should always be included
        • Name of the service provider or vendor with contact details 
        • Proof of payment.  A receipt should clearly indicate that the payment was received by the service provider or vendor
        • List of services or items that were purchased
          • The date or dates of all services provided should also be in the receipt. 
      • For Claims that are submitted for reimbursing the Service Provider/Vendor, upload a proper invoice that contains all of the following information
        • Name of the parent/guardian that is being invoiced
          • If possible, the name of the child should always be included
        • Name of the service provider or vendor with contact details 
        • List of services or items that are being invoiced, along with amounts for each service/item
          • The date or dates of all services provided should also be in the receipt. 

       

      • Images of online shopping carts, registration forms, bank statements, images of checks that have not been cashed, etc. will not be accepted. 
      • Many service providers and vendors are unable to receive funds directly from the program, in which case you must pay for the service or hard goods first and submit a claim for reimbursement with your paid receipt. 

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      • Submit a claim for the exact amount shown on the receipt or invoice. Rounded-up or mismatched totals will be rejected.  Claims submitted for an amount less than what appears on the receipt or invoice are allowed. 
      • Avoid confusing the "date of purchase," which is when you paid for the service (as shown on your receipt or invoice), and the "date of service." 

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