Having trouble accepting your merit? Follow these steps to resolve any issues.
- Check the browser you’re using: Are you using a recent version of either Firefox, Chrome, Safari or Edge? If you are unsure if your browser has the latest update, you can check here.
- Did your Link Expire? All links expire after 30 days, but you can always find your merits at https://app.merits.com/get-my-merits.
- Internet Connection Check: Are you in an area where your internet isn’t steady? Check your internet connection and try again when you’re in a better service area
- Check your firewall settings: Are you getting a message about a firewall or blocked URL? Check your internet settings, add merits.com to the whitelist, and try again. *In some cases, you might need to ask for assistance from your internet service IT team.
None of these seem to be the problem? Please let us know at firstname.lastname@example.org