General FAQs
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      2. For Parents and Guardians
      3. General FAQs

      ACE Ohio Email Help

       

       

      If you have not received the email to set up your Merit account, here are a few helpful tips:

      • The email may have ended up in your junk/spam folder (please check)
      • To have the email sent again:
        • Go to member.merits.com
        • Click "Login"
        • Enter your email address on file with your Ohio ACE account.
        • Click "Continue" to reveal the "Forgot password?" link.
        • Click "Continue" and we will send you instructions to reset your password.
        • If you have an account with Merit, an email will be sent to reset your password, even if a password was not initially created.
        • If your email address is not found and you do not receive an email, please follow the next steps outlining how to change your email address through Ohio's SAFE portal.
      • Ohio may have an outdated or wrong email address for you on file.
        • Note: The email address in your OH | ID account may not match the email in your Scholarship Parent Dashboard (SAFE portal), so please follow the steps below to ensure it does. Email updates may take 7-10 business days to process.

      Change Email Address for ACE Applicants


      1. Navigate to the SAFE portal (https://safe.ode.state.oh.us/portal ) and select Manage Email:

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      2. Click the Edit button to update your Home Email address.

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      3. Enter the correct email address, select Home from the drop down menu, check the box next to Primary Email button, and click Save

       

      4. After completing the update, you can close that window.

      Please note that it may take 7-10 business days for Merit to reflect any email update changes within your Ohio ACE account.