How long does it take to get reimbursed?

Claims are processed in the order that they are received.  Please allow up to 8 weeks for reimbursement of eligible claims. 

Once submitted, claims are reviewed and verified by the service provider.  If there are any questions regarding the details of the claim, someone from the support team will reach out to gather more information.  

Once logged into app.aceohio.org, you'll see details about your ACE Ohio funds. 

  • Available Status:  The available funds that can be submitted for reimbursement. 
  • Pending Status:  The amount of funds that have been submitted and are currently being reviewed. 
  • Spent Status:  The amount of funds that have been approved.  Once funds are "Spent" it can take up to 10 business days for funds to be disbursed.  

Claims are processed in the order that they are received.  Please allow  up to 8 weeks* for reimbursement of eligible claims. 

*Holidays and high claim volumes may delay claim processing times.