Claims process
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      1. Ohio ACE help center
      2. For Parents and Guardians
      3. Claims process

      Can I submit a receipt if I purchased a good or service from a business or organization that is not on the marketplace?

      If there is an organization that you would like to submit a claim for that is not in the Marketplace, you can submit their information during the claims process for consideration.

      Merit will reach out to the service provider and attempt to qualify them and validate your claim.

      Please note, if you choose to submit a claim for a Service Provider that is not pre-approved, there may be a longer claims processing time as all providers must be validated before claims can be processed for them.

      Here are two helpful resources for learning about the process for submitting a claim for an organization not in the Marketplace: